Retail Industry Services
Preferred DM Marketing Solutions’ retail capabilities range from closing the sale to providing high-quality customer service and support.
We have the know-how to:
- Increase sales through up-sell/cross-sell,
- Support peak shopping periods, and
- Reduce “no fault found” returns.
Most importantly, we understand the importance of supporting the customer and strengthening and extending your brand.
Our multi-channel, multilingual solutions (phone, email, fax, chat, and other web communications) maintain the same expert service offered by in-store employees.
- Multilingual customer support
- Multi-channel customer support
- Up-sell/cross-sell products and services
- Post sale service and support
- Peak shopping season call volumes
- Customer management training