Automotive Industry Call Center Services
Preferred DM has extensive experience providing customized automotive industry call center services through our Customer Management solutions.
We build and maintain high-performance service organizations that:
- Improve operating margins,
- Elevate customer satisfaction, and
- Increase revenues.
Preferred DM currently supports and maintains relationships with leading automotive companies and dealers.
Your company provides us with the customers you would like contacted and we check the data to ensure all good contact information is provided. Once the contact list is generated we will begin contacting your customers.
Our employees provide great attention to detail and deal with your customers in a manner that shows off the personal attention they deserve. We then provide you with daily statistical updates of whom we were able to contact, any comments, and the customer’s status for future appointments and call-backs.
Our center will also keep statistics on the effectiveness of our service to you with weekly and monthly metrics so you can see our effectiveness with ease.
Automotive Industry Call Center Services Sector Expertise
- Marketing and customer retention
- Customer acquisition
- Customer loyalty, CSI (Customer Satisfaction Index), direct marketing and promotions
- Customer care
- Distributor and retailer support
- Learning solutions and professional services